Merchant Terms of Use
Last Update:
Jan 9, 2025
These Merchant Terms of Use (the "Agreement") outline the terms and conditions under which merchants ("Merchant" or "you") may use the payment processing platform and related services (collectively, the "Services") provided by TYLT to accept and process cryptocurrency payments from customers. By registering for, accessing, and using the Services, you agree to comply with all terms and conditions set forth in this Agreement. If you do not agree with any part of this Agreement, you are not permitted to use the Services.
1. Definitions
"Merchant" refers to any business, individual, or entity that registers for and uses TYLT’s Services to accept cryptocurrency payments.
"Crypto" refers to any cryptocurrency or digital asset supported by TYLT’s Services, including Bitcoin, Ethereum , or other digital currencies as may be supported.
"Fiat" refers to government-issued currency (e.g., USD, EUR) that may be converted to or from cryptocurrency.
"Payment Processing" refers to the ability to accept cryptocurrency payments for goods or services via the TYLT platform.
2. Services
This Agreement will enable access to TYLT’S Services.Use of these Services require internet access, a TYLT account and agreement to additional terms and conditions, which include the payment of fees to TYLT. No additional fees are payable under this Agreement.The Services being provided by TYLT includes:
Payment Processing: TYLT allows Merchants to accept payments in cryptocurrency for goods or services provided to customers. The platform supports various cryptocurrencies as payment methods, which will be subject to the terms and conditions outlined herein.
Transaction Management: TYLT provides the ability to manage, track, and settle cryptocurrency transactions. You may choose to have cryptocurrency payments converted to fiat or to hold cryptocurrency in your TYLT account, subject to the platform’s available features and settings.
3. Eligibility and Registration
Eligibility: To use TYLT’s Services, you must be a legally registered business entity, comply with applicable laws, and have the legal capacity to enter into a binding contract. You must not be located in any jurisdiction where the use of cryptocurrency for payment processing is prohibited by law.
Account Creation: To access the Services, you must create a Merchant account by providing accurate and complete business information, including your business name, address, tax identification number, and bank account details. By registering, you represent and warrant that all information provided is truthful and up-to-date.
Verification: You agree to comply with TYLT’s Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, including providing required identification documents and other business-related information for verification.
4. Use of Services
Subject to the terms and conditions of this Agreement, TYLT grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services.
5. Merchant Obligations
Payment Acceptance: As a Merchant, you agree to accept cryptocurrency as a form of payment for your goods or services, and to ensure that the payment process is clearly communicated to your customers, including information about which cryptocurrencies are supported for payment.
Transaction Handling: You are responsible for ensuring that all cryptocurrency payments are properly processed and that you handle any customer service issues, refunds, or disputes related to transactions.
Compliance with Laws: You agree to comply with all applicable laws and regulations, including but not limited to tax obligations, consumer protection laws, and anti-money laundering requirements. You are solely responsible for ensuring that your use of TYLT’s Services does not violate any laws or regulations in your jurisdiction.
Prohibited Activities: You agree not to use TYLT’s Services to accept payments for illegal, fraudulent, or prohibited goods or services, including, but not limited to, unlicensed gambling, adult content, drugs, or any other activity that violates TYLT’s Acceptable Use Policy.
6. Representations and Warranties
You represent and warrant that:
You have all necessary right, power, authority and ability to enter into and fulfill your obligations under this Agreement;
Your business entity is duly organized, validly exists, is in good standing under the laws of the state and country of its formation, and is duly qualified and in good standing in each jurisdiction in which the conduct of its business requires it to so qualify;
Your use of the Services will not contravene any applicable international, federal, state or local laws or regulations, including tax laws and regulations;
You ensure that your use of the Services does and at all times will comply with all applicable anti-money laundering/anti-terrorist funding compliance laws and regulations, including, without limitation, sanctions programs that may apply to you based on the jurisdiction(s) in which you operate your business and serve your customers;
Your use of the Services will violate neither this Agreement nor any other applicable terms of use; and
All information that you have provided to us, and may from time to time provide to us, is and shall continue to be true and complete, and shall be timely updated and corrected to maintain its status as true and complete.
7. Fees and Payment Terms
Transaction Fees: TYLT charges a fee for processing cryptocurrency payments, which is disclosed upfront at the time of each transaction. You agree to pay these fees in accordance with the fee schedule available on the TYLT platform.
Payment Settlement: TYLT will transfer fiat payments for cryptocurrency transactions to your linked bank account after deducting applicable processing fees. The settlement timeline will vary but typically occurs within [insert timeframe] after the transaction is confirmed.
Currency Conversion: If you choose to convert cryptocurrency payments to fiat currency, the exchange rate applied to your transaction will be determined by TYLT at the time of conversion. TYLT is not responsible for fluctuations in cryptocurrency values or exchange rates during the conversion process.
8. Termination and Suspension of Services
TYLT reserves the right, at its sole discretion, to suspend, limit, or terminate the Merchant’s access to its Services in any of the following situations:
a. Violation of TYLT’s Terms:
If the Merchant violates or breaches any provisions of this Agreement, including but not limited to TYLT’s acceptable use policies, operational guidelines, and other posted policies or agreements.
b. Non-Compliance with Customer Standards:
If the Merchant generates repeated or excessive complaints from customers or is found to provide services or products that do not meet quality or safety standards. TYLT reserves the right to determine what constitutes an excessive number of complaints, taking into account industry benchmarks and its internal standards.
If the Merchant engages in fraudulent or deceptive practices with customers, including false advertising, unauthorized charges, or other dishonest conduct affecting customer satisfaction or TYLT’s reputation.
c. Legal and Regulatory Violations:
If the Merchant engages in any activity that violates local, state, national, or international laws, regulations, or directives, including but not limited to anti-money laundering, know-your-customer, or consumer protection laws.
If the Merchant is subject to a governmental or regulatory order, investigation, or other action that, in TYLT’s opinion, could affect its ability to conduct business lawfully or jeopardize TYLT’s compliance with applicable regulations.
d. Suspicious or High-Risk Activity:
If TYLT has reason to believe, based on activity patterns or other indications, that the Merchant’s account or transactions may be associated with fraud, financial abuse, money laundering, or other illicit activities.
If the Merchant’s transactions or business practices present a risk profile that TYLT deems incompatible with its risk tolerance, which may include unusually high chargeback rates, sudden spikes in transaction volume, or unverified business practices.
e. Failure to Comply with Financial Obligations:
If the Merchant fails to pay any fees, charges, or other amounts due to TYLT within the time frames specified in this Agreement or any other applicable terms.
If the Merchant’s account maintains a negative balance for a prolonged period, or if any outstanding amounts owed to TYLT are not paid within [X days] of notice.
f. Security and Operational Concerns:
If TYLT has reason to believe that the Merchant’s account has been accessed or controlled by unauthorized third parties, or if there are other security risks associated with the Merchant’s account.
If the Merchant uses TYLT’s platform or intellectual property in a way that infringes on TYLT’s or others’ intellectual property rights, or if the Merchant is involved in any unauthorized resale, redistribution, or unauthorized use of TYLT’s technology or services.
g. Failure to Cooperate with Investigations:
If the Merchant fails to cooperate with TYLT’s internal investigations or fails to provide requested information promptly to aid TYLT in fulfilling its legal and regulatory obligations, including those related to fraud prevention, compliance checks, and auditing procedures.
If the Merchant refuses or obstructs periodic compliance reviews, background checks, or other due diligence measures TYLT deems necessary to maintain a secure and compliant platform.
h. Behavior Damaging to TYLT’s Reputation:
If the Merchant engages in any activity, either online or offline, that could harm TYLT’s reputation, including making defamatory statements about TYLT or engaging in unethical business practices that reflect poorly on TYLT by association.
If the Merchant associates with or operates in prohibited or restricted industries as determined by TYLT, including but not limited to illegal gambling, adult content, or high-risk financial activities without TYLT’s prior written approval.
If the Merchant’s actions violate the terms of any third-party agreements that TYLT has in place with service providers, partners, or licensors, or if the Merchant’s conduct risks TYLT’s relationships with these third parties.
i. Unacceptable User Content or Activity:
If the Merchant is found to be distributing harmful, illegal, or objectionable content through TYLT’s platform, such as unauthorized or pirated materials, malware, or content promoting hate or violence.
If the Merchant engages in spam, unsolicited marketing, or any other prohibited marketing practices through or in connection with TYLT’s Services.
Notice of Termination or Suspension:
TYLT will attempt to notify the Merchant of any suspension or termination action unless immediate action is required due to legal, security, or operational considerations. The Merchant’s account may be temporarily suspended while TYLT investigates the underlying issue, during which the Merchant may not have access to funds or services on the platform.
9. Merchant Responsibilities for Customer Disputes
The Merchant agrees to handle all aspects of customer service, refunds, and dispute matters directly with its customers and acknowledges that TYLT’s role is limited solely to processing payments on the Merchant’s behalf. TYLT shall not be responsible for addressing any customer inquiries or complaints related to the Merchant’s products or services, or for resolving disputes that arise between the Merchant and its customers.
a. Customer Service:
The Merchant is solely responsible for managing all customer inquiries, complaints, and requests for support in relation to its products or services, including but not limited to order status updates, product quality issues, and fulfillment concerns.
The Merchant shall ensure that it provides sufficient contact information and responds promptly to any customer communications to maintain a satisfactory level of customer service.
The Merchant agrees to adhere to any customer service standards or guidelines as may be required by TYLT from time to time, to uphold the integrity and reputation of TYLT’s platform.
b. Refunds:
The Merchant is solely responsible for determining and managing its own refund and return policies, and for issuing refunds directly to customers where applicable.
The Merchant shall clearly communicate its refund and return policies to customers prior to the completion of any transaction to ensure transparency and avoid disputes.
In the event that a refund is necessary, the Merchant agrees to initiate such refunds in a timely manner and to use the TYLT platform for processing such refunds where required.
c. Handling of Disputes:
The Merchant shall be solely responsible for addressing and resolving any disputes that arise with customers, including but not limited to chargebacks, complaints about product or service quality, and any other issues pertaining to transactions processed through TYLT.
The Merchant agrees to cooperate with TYLT in investigating any dispute or chargeback that involves the Merchant’s transactions and to provide all necessary information and documentation to assist in the resolution of such matters.
TYLT reserves the right to charge a fee for processing any chargebacks or disputes that involve the Merchant’s transactions, as outlined in TYLT’s fee schedule.
10. Intellectual Property Rights
All intellectual property rights in and to TYLT’s Services, including but not limited to the software, platform design, branding, trademarks, logos, service marks, and all related content, documentation, and materials (collectively, the "TYLT IP"), are and shall remain the exclusive property of TYLT and its licensors. This Agreement does not transfer any rights, title, or interest in TYLT IP to the Merchant, except as explicitly provided herein.
a. No License Granted:
Merchants are granted no ownership or license rights to TYLT IP except as expressly permitted for the limited purpose of accessing and using the Services in accordance with this Agreement.
Any rights not expressly granted to the Merchant under this Agreement are reserved by TYLT.
b. Restrictions on Use:
Merchants agree not to copy, reproduce, distribute, publicly display, publicly perform, publish, adapt, translate, modify, alter, create derivative works from, decompile, reverse engineer, disassemble, or attempt to derive the source code of any portion of the TYLT IP.
Merchants shall not attempt to access any TYLT IP that is not intentionally made available to them, nor shall they use any automated means (such as robots or scripts) to access the Services for any purpose other than as expressly permitted under this Agreement.
Merchants agree not to remove, obscure, or alter any proprietary rights notices on any TYLT IP.
c. Protection of Intellectual Property:
Merchants shall take all necessary steps to protect TYLT’s intellectual property rights and shall not use any TYLT IP in a manner that is likely to cause confusion among customers or that disparages or discredits TYLT or its reputation.
Merchants agree not to use TYLT’s trademarks, logos, or other branding elements except as explicitly permitted by TYLT in writing, and solely in a manner consistent with TYLT’s brand guidelines (if any).
In the event of termination of this Agreement, Merchants shall immediately cease all use of TYLT IP and promptly delete or destroy any copies of TYLT IP in their possession or control.
d. Infringement and Indemnification:
Merchants shall not infringe or misappropriate TYLT’s intellectual property rights. In the event that TYLT becomes aware of any unauthorized use of its IP by the Merchant, TYLT reserves the right to take appropriate legal action, including seeking damages, injunctive relief, or both.
The Merchant agrees to indemnify, defend, and hold harmless TYLT, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to any infringement or misappropriation of TYLT IP by the Merchant.
11. Data Collection and Privacy
TYLT collects, uses, and shares Merchant data in compliance with applicable privacy laws and TYLT’s Privacy Policy.
By using the Services, Merchants consent to the collection, use, and sharing of data for purposes such as account management, transaction processing, compliance, and support. TYLT may share Merchant data with regulatory or law enforcement authorities as required by law or to fulfill KYC/AML compliance obligations. TYLT will implement reasonable measures to protect Merchant data but disclaims liability for breaches caused by third-party service vulnerabilities or unauthorized access due to the Merchant’s negligence.
12. Amendments to the Terms
TYLT reserves the right to amend these Terms at any time.
TYLT will provide notice of significant changes to the Terms by posting updates on its website or sending notifications through the platform.
Amendments become effective 15 days after notification, except where laws or regulations require immediate effect.
If the Merchant does not agree to the amended Terms, they may discontinue using the Services. Continued use of the Services after the amendment’s effective date constitutes acceptance of the updated Terms.
13. Volatility Disclaimer
Merchants acknowledge the inherent volatility of cryptocurrency values and accept full responsibility for managing this risk.
TYLT does not guarantee the value of any cryptocurrency, and merchants agree to assume any associated financial risk when accepting cryptocurrency payments. The exchange rate applied by TYLT during conversion to fiat currency is determined at the time of conversion, and the Merchant acknowledges that this rate may differ from other market rates. TYLT is not liable for any financial losses the Merchant incurs due to fluctuations in cryptocurrency values.
14. Compliance and Regulatory Obligations
AML/KYC Compliance: You agree to comply with TYLT’s Anti-Money Laundering and Know Your Customer procedures, including providing identification and other documentation upon request. Failure to comply with these requirements may result in the suspension or termination of your Merchant account.
Tax Obligations: You are responsible for reporting and remitting any applicable taxes resulting from the transactions processed through TYLT’s platform, including sales tax, VAT, or other taxes that apply to your business or jurisdiction.
15. Security and Account Protection
Account Security: You are responsible for the security of your Merchant account and login credentials. TYLT recommends enabling Two-Factor Authentication (2FA) to enhance account security. You agree to notify TYLT immediately if you suspect any unauthorized access to your account.
Data Protection: TYLT will take reasonable measures to protect your data, but you acknowledge that no system is completely secure. TYLT is not liable for any breach or loss of data resulting from third-party security vulnerabilities.
16. Force Majeure
TYLT is not liable for delays, interruptions, or failures in performing any obligations under this Agreement when such delays or failures result from events outside its control, including earthquakes, floods, fires, or other natural events, compliance with any applicable law, order, or government regulation, failures in telecommunications, the internet, or other critical infrastructure. including but not limited to pandemics, strikes, or labor shortages. TYLT will make commercially reasonable efforts to resume performance as soon as feasible, and any delay caused by a force majeure event will not constitute a breach of this Agreement.
17. Merchant Conduct and Indemnification
Merchants are required to conduct their business operations ethically, in compliance with TYLT’s policies, standards, and all relevant laws and regulations. This clause outlines the expectations for merchant conduct and provides TYLT with indemnity protection from liabilities arising from the Merchant’s actions or business practices.
a. Professional Conduct:
Merchants agree to engage in ethical, professional, and transparent business practices when using TYLT’s Services. This includes clear communication with customers, honesty in business dealings, and prompt resolution of any issues that may arise from transactions. Merchants must not engage in any behavior that could damage TYLT's reputation, compromise the security of the platform, or negatively impact other users.
b. Compliance with Laws:
Merchants must comply with all applicable local, national, and international laws, regulations, and standards, including, but not limited to:
Consumer Protection Laws: Ensuring fair treatment, transparency, and respect for customer rights in all transactions.
Tax Obligations: Properly reporting and remitting taxes associated with the transactions processed through TYLT’s platform.
Anti-Money Laundering and Counter-Terrorism Financing Regulations: Adhering to strict AML/CTF protocols to prevent any illegal use of the platform, including maintaining accurate records and cooperating with TYLT’s verification processes.
Data Privacy and Protection Laws: Respecting customer privacy and data protection requirements, particularly in jurisdictions with stringent privacy laws such as GDPR (in the European Union.
c. Prohibited Conduct:
Merchants are expressly prohibited from:
Engaging in fraudulent activities, including misrepresentation of products, services, or business information.
Conducting transactions related to illegal goods or services, including unlicensed gambling, drugs, adult content, and other activities violating TYLT’s Acceptable Use Policy.
Using TYLT’s Services for money laundering, financing terrorism, or other illegal purposes.
d. Indemnification:
Merchants agree to indemnify, defend, and hold TYLT, its affiliates, officers, employees, and agents harmless from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to:
Any violation by the Merchant of the terms, obligations, or warranties provided under this Agreement.
Any non-compliance with local, national, or international laws, including consumer protection laws, tax obligations, and AML/CTF regulations.
Any claims, disputes, or complaints from customers related to transactions processed through TYLT, including issues with product quality, service delivery, refunds, and customer service.
Any unauthorized use, reproduction, or misappropriation of TYLT’s intellectual property or the intellectual property of third parties.
Any unauthorized access to TYLT’s systems, misuse of the platform’s functionality, or any attempt to exploit vulnerabilities in TYLT’s Services.
e. Notification of Claims:
The Merchant shall promptly notify TYLT of any claims, lawsuits, or investigations related to its use of the Services. TYLT reserves the right to participate in the defense of any claim to ensure that TYLT’s rights and interests are protected.
18. Limitation of Liability
TYLT will not be liable for any damages, losses, or expenses arising from or related to the use of its Services, including but not limited to:
a. Cryptocurrency Volatility: TYLT is not responsible for any losses due to fluctuations in cryptocurrency values.
b. Transaction Failures or Delays: TYLT is not liable for transaction delays, processing errors, or failures due to network congestion, third-party service outages, or other factors beyond TYLT’s control.
c. Service Interruptions: TYLT disclaims liability for any interruptions or inability to access the Services due to maintenance, upgrades, or unforeseen outages.
d. Indirect and Consequential Damages: TYLT is not liable for any indirect, consequential, incidental, or punitive damages arising from use of the Services, including loss of profits, loss of data, or loss of goodwill.
In any event, TYLT’s liability will be limited to the amount of fees collected from the Merchant for transactions in the three months preceding the incident giving rise to the liability.
For any additional terms and conditions not specifically outlined here, please refer to our General Terms of Use, which apply to all services provided by TYLT
